For inquiries relating to purchasing a new kiln, accessories or replacement parts for your existing kiln, or vendor information, please contact our sales department at: 1-877-628-3883
For inquiries relating to Kiln use, troubleshooting, or to file a Freight Damage Claim, please contact Paragon Factory Support at: 1-800-876-4328
When contacting Factory Service, please have your Model, SN, and P/N available. These numbers can be found on the data plate attached to your kiln.
Due to high call volume, e-mail is our preferred and most reliable method of contact. You can e-mail us using the form below or at firstname.lastname@example.org.
You can also send inquiries by text message to 1-318-469-0107.
Let us know in your message whether you would prefer a call or e-mail response and we will get back to you ASAP!